Lots of individuals who begin using their first web hosting account, or change companies, often have enquiries about how particular operations are performed or come across complications when setting up different things such as e-mails, website settings, etc. Because of this, many web hosting companies have prepared documentation with standard questions and issues so as to help their customers receive info quickly and seamlessly. Consequently, the client support engineers can focus on actual issues that some clients may be experiencing, as the solution for the minor things will already be available on the Internet and customers will be able to solve them without having to get in touch with the customer service staff. Having comprehensive documentation is quite important, especially for new customers with no prior experience at all, since the web hosting service involves a myriad of features and many people can get bewildered about what to do. A good information repository can both help you execute the procedures that you want and learn how the web hosting service functions in general.

Extensive Online Documentation in Shared Website Hosting

All shared website hosting plans that we are offering include an in-depth knowledge base where you can find everything you should know in regards to your web hosting account. Irrespective of whether you plan to create a brand new database, to forward a domain name using an .htaccess file or to create an email account on your desktop computer or phone, you can just check our step-by-step help articles and all the information that you require will be there. When you visit a certain section of the Hepsia Control Panel, you will see articles that are relevant to the features that you can access through it. In case you want to check the full article collection and get informed about all the features that Hepsia is offering, or only to read general info about the web hosting service, you can browse through the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our very best to cover any complication that you might run into, but in case you do not find what you wish, you can always contact us, as our support team representatives are working 7 days a week.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature a comprehensive online article library where you can find any info that you might require about our hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it on the basis of the feedback that we’ve acquired from our clients through the years and, as a consequence, our articles cover specific issues that you might confront and include the easiest way to rectify them, for example getting a 500 Internal Server Error message or being unable to send e-mails from your desktop PC although you have the correct SMTP settings. The articles are available in each and every section of the Control Panel and you can check them whenever you need. They can help you broaden your knowledge not only about our platform, but also about the hosting field as a whole, as they include exhaustive guidelines and general information such as what file permissions or cron jobs are.