24/7 Customer Support in Shared Website Hosting
The customer and technical support services for our shared website hosting packages are twenty-four-seven, therefore you can forget about waiting for a couple of days in order to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an email message. In case you do have an account, you're able to open a support ticket on top of the other three options for communication. You can choose the most appropriate way to contact us based on where you are or what kind of equipment you're using. We will help you for more or less any hosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you are able to take full advantage of our 24/7 support services even on official holidays. All your web sites will be available at all times and so will we. With various communication options, you can choose the most convenient approach to contact us and learn more about our services if you don't have an account yet, or request support if you're already our customer. You will be able to call us, start a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature 1-hour response time warranty, though it hardly ever takes more than 20 minutes to receive assistance whatever the nature of the issue. Using our customer and technical support services, we will be there for you when you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from us, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you're an active customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an e-mail message and we will take care of the issue and send you a reply within one hour. The answer time is warranted 24/7, which includes weekends and holidays, yet for many issues it takes less than 30 mins to receive assistance. The support service covers the VPS plus all of the pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive timely support in general, let alone when you run an entire server, that's why each dedicated server that we offer features 24/7 support with 1-hour answer time guarantee regardless of the problem. This service is cost-free for any issues with the server or the software that was installed by our admins during the setup, therefore you're able to contact us as many times as you need, even during holidays. You could either open a ticket from your billing area or you can send an e-mail, and the actual answer time for either rarely exceeds thirty minutes because we have administrators available round the clock. If you require general info about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on three continents or you may use our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server package from the billing Control Panel.