A ticketing system is the most popular means of communication that hosting providers offer to their clients. It’s typically part of the billing account and is the fastest way to tackle a problem that takes a certain amount of time to investigate or that has to be escalated to a server admin. In this way, all comments provided by either party will be kept in one location in the event that someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts to accomplish some operation or to reach the hosting company’s customer care staff. In case you would like to administer a number of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Also, it may take significant time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with lots of other hosting providers, the ticketing system that we are using with our shared website hosting plans is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize different login credentials, as you’ll be able to manage your tickets and the hosting account itself from a single location. So, in case you’ve got a question or experience a challenge, you can touch base with our customer service technicians momentarily. Our system comes with an intelligent search mechanism. This means that even if you’ve submitted a plethora of tickets through the years, you will be able to find the one that you need with no effort. On top of that, you can read knowledge base guides to troubleshooting commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was developed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or run into a problem, you can contact our customer care staff representatives instantly without the need to sign into another admin dashboard. You can browse your website files or check various settings in your account while opening a new ticket or reading the answer to an older one. In case you have a myriad of tickets and you wish to track down a specific one, you can use the intelligent search box, which is available in the Help section. We’ll make sure you obtain a reply in less than sixty minutes irrespective of the nature of your question or problem.