A live chat is a real-time method of communication between a website hosting company's support team and its customers. It's an efficient method to get some info about the hosting services or get some problem resolved since you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the lower chance of errors at the time you exchange information such as usernames or domain names, the quicker response time as the communication is live as well as the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the agent examines the issue in question. Furthermore, you are able to connect with a live chat room from any computer that is connected to the web, avoiding the phone rates that you'll need to pay if you are calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that a number of situations are quickly resolved when you chat with a live person, we offer a live chat service for all of our potential and current customers. The chat is available every day and our customer care representatives can assist you with a variety of questions and issues. In case you are not our client yet, you can find out more about our shared website hosting plans and the web hosting platform in general so that you can make sure that your web sites will work properly on our servers. In case you already have an account and you've got some questions or you experience any kind of troubles with any of our services, you can join us on our live chat and we can provide you with the required info or assist you to troubleshoot the issue. You will need to open a support ticket for some troubles that need longer time or the help of a sysadmin, still for a lot of basic troubles you will get help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every day, even on holidays and weekends. It's one of the best ways to find out more details about our semi-dedicated hosting plans if you don't have an account yet or to get some problem resolved if you're a customer and our customer care agents will help you right away no matter what time of the day you join our chat. In case you are hesitating which plan is better for your web sites, in case you need a piece of advice whether you should order a particular upgrade and how to obtain it or in case you have problems setting up an e-mail account on your computer system, you can contact us and we will provide you with the needed information without delay. The live chat is online even after our phone lines go off for the day, so if you have an account here, you can be certain that you will always get prompt assistance with any question or trouble that pops up.