In case you have a website, a problem could always crop up and it does not automatically have to be connected with the hosting service itself. For instance, something could go wrong when you bring a web-based application up to date or some important content could be edited or deleted mistakenly. Whatever the nature of the problem might be, you will need to touch base with the client service staff and request them to recover a backup or to assist you in solving the problem that you are experiencing. How promptly they will do this will predetermine the interval of time that your sites will be down. For given websites like community portals or online shopping portals, an oft-repeated outage duration can too often mean losing users and cash. That said, it’s extremely important to use the services of a hosting company that offers not only a good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any helpdesk ticket that you open or any email that you send is only 60 minutes, even in case you contact us during weekends and public holidays. Irrespective of the nature of your problem or query, we’ll help you out straight away and will supply you with the needed information to fix any problem with your sites. The actual reply time normally doesn’t surpass 15-20 minutes, which implies that you can just forget about waiting for hours to get a problem fixed or what is even worse than that – waiting around all day only to receive a reply that more info is needed whilst nothing’s solved. We’ll offer you assistance in an instant merely because we understand just how expensive time can be in the dynamic Internet realm. The sixty-minute response time guarantee is valid for any billing or technical query that you may have regarding our shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a client support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll have an answer within less than sixty minutes. You can get in touch with us whenever you want with regard to billing, general or technical issues and since we will be at your service 24-7-365, you will invariably obtain help in a timely fashion. Based on the specific issue or question, we’ll provide you with more info, rectify the predicament if it has been caused by something within our reach or instruct you on what steps to take in case you have to configure a certain setting for a web-based app that we cannot access. You can forget about waiting around for a whole day for every single reply. In fact, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.