One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any helpdesk ticket that you open or any email that you send is only 60 minutes, even in case you contact us during weekends and public holidays. Irrespective of the nature of your problem or query, we’ll help you out straight away and will supply you with the needed information to fix any problem with your sites. The actual reply time normally doesn’t surpass 15-20 minutes, which implies that you can just forget about waiting for hours to get a problem fixed or what is even worse than that – waiting around all day only to receive a reply that more info is needed whilst nothing’s solved. We’ll offer you assistance in an instant merely because we understand just how expensive time can be in the dynamic Internet realm. The sixty-minute response time guarantee is valid for any billing or technical query that you may have regarding our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a client support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll have an answer within less than sixty minutes. You can get in touch with us whenever you want with regard to billing, general or technical issues and since we will be at your service 24-7-365, you will invariably obtain help in a timely fashion. Based on the specific issue or question, we’ll provide you with more info, rectify the predicament if it has been caused by something within our reach or instruct you on what steps to take in case you have to configure a certain setting for a web-based app that we cannot access. You can forget about waiting around for a whole day for every single reply. In fact, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.