Phone Support in Shared Website Hosting
Our shared website hosting packages come with phone support fourteen hours a day even on official holidays, so if you do not have an account yet, you're able to give us a call and find out more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so you're able to contact the number which is closer to you. In case you're an existing customer, we will assist you timely with any general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that sometimes it is easier to consult with a live person and get things done immediately. Of course, some problems cannot be taken care of over the phone, so in such a case you are able to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide include live phone support for 14 hours every day. In case you're unsure which package will be appropriate for your websites, you would like to find out more about a plan's specifications or you're looking for any other type of information about our services, you'll be able to call any of the local telephone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about sales and general matters, although we're often able to help with a large number of technical issues as well. For strictly technical troubles you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option if your issue requires additional time to be resolved or it has to be escalated to our system administrators.