A 99.9% Server Uptime
Our shared website hosting system is based on a stable, enterprise–grade hardware architecture and a heavily customized Linux distribution. So, regardless of what your website is, or how many web site visitors you’ve got, or even in case there is a DDoS attack, our web hosting servers will remain up and your web sites will remain visible online.
All shared website hosting plans plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is vital to also set up your own network architecture. That’s the reason why we set up a custom–configured internal network in all our data centers. Based on top–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–sound data transfer speeds and is fully redundant.
Hence, you will enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, no matter which hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to lessen all possible risks with our cloud hosting packages and even though we offer top–quality client support, there are situations when the customer is simply not satisfied with what we offer. Or he wants to move to a more powerful hosting service, such as a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not satisfied, you will get a reimbursement.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support staff to make certain that we can provide the best client care service that you can possibly get. Each of our techs has lots of years of experience working with web hosting accounts behind his back, hence they know what they are doing. Moreover, they are available to you 24–7–365 – you’ll be able to call them whenever you want and they’ll respond as quickly as possible.
Their average response time is below twenty minutes, whereas with many other hosting providers you have to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to in less than 1 hour.