Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be dealt with in maximum 60 min after the ticket or email is received. If your issue requires additional assistance from an admin, we will forward the trouble ticket or the email to the person in charge and will leave a comment to inform you that more time will be required for finding a solution. If you take advantage of the Managed Services package, all of the server management tasks included there will be completed whenever you wish.
An Excellent Help Desk Support Service
If you require any assistance working with our Web Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, do get in touch with the client support staff at any time through the ticketing system. Furthermore, in case you need help managing your dedicated hosting server, you can order the Managed Services package, which includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup disk storage space, etc.
An Intuitive Help Area
Our Web Control Panel has been pre–installed for every dedicated web hosting plan. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most educational articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Control Panel.