Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into HAV Hosting’s Web Control Panel. It features a large knowledge base with regularly asked questions and exhaustive instructional articles prepared by our capable help desk support staff.

  • Top quality support service
  • Video Tutorials

  • If you wish to see how an action is performed or how an issue is sorted out, rather than just reading about it, take a look at our compilation of instructional video tutorials. They address lots of different topics and will help you quickly learn how to work with the Web Control Panel.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 help desk support service with a 60–minute response time guarantee. A group of trained technical support engineers will be at your disposal to reply to all the queries that you could have. During off–peak periods, a response will be offered in even less than 20 minutes.